What our clients say
Receiving feedback from our customers and clients is awesome. We value their comments and suggestion. It is extremely valuable information that helps us continue to be the best providers to each and every client. After each service a client survey email is sent. We review every response with the highest regard. All feedback is shared with our staff to ensure the highest standards are met. The following are responses received from our wonderful clients and customers.
IVCIL Customer Feedback - HDD Destruction
Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: IVCIL
Ticket: T20220407.0008 - S/O 62973 - IVCIL - HDD Destruction
Ticket Contact: Sarah Stasik
Ticket Primary Resource: Cavanaugh, Andrew
Survey Sent / Completed: Apr-07-2022 4:06 PM (CST) / Apr-12-2022 11:13 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Question: How would you rate the timeliness of the resolution of your issue?
Question: Was the problem or task resolved to your satisfaction?
Question: How would you rate the support representative's ability?
Question: How would you rate the support representative's professionalism?
Question: How satisfied were you with the overall service you received?
Question: Would you recommend us?
Question: Tell us about your experience
Response: John Riva came to our place of business, picked up the old computers and communicated with us in a professional and timely manner. Thank you for the great service CPC staff!