Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Wayne Zebron
Ticket: T20220411.0015 - Computer is not displaying video intermittently
Ticket Contact: Wayne Zebron
Ticket Primary Resource: Cote, Mario
Survey Sent / Completed: Apr-12-2022 9:48 AM (CST) / Apr-13-2022 3:02 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: All issues were taken care of by friendly and understanding staff. i would not go anywhere else. Great job and thank you to all involved.