What our clients say
Receiving feedback from our customers and clients is awesome. We value their comments and suggestion. It is extremely valuable information that helps us continue to be the best providers to each and every client. After each service a client survey email is sent. We review every response with the highest regard. All feedback is shared with our staff to ensure the highest standards are met. The following are responses received from our wonderful clients and customers.
IVRD Customer Feedback - Planning & Onboarding
Subject: Survey Results: Ticket Completion Survey - IL Valley Regional Dispatch (Brandon Miller-Guss)
Survey Name: Ticket Completion Survey
Company Name: IL Valley Regional Dispatch
Ticket: T20220726.0011 - Technical Planning for Illinois Valley Regional Dispatch / Onboarding with Priority Dispatch
Ticket Contact: Brandon Miller-Guss
Ticket Primary Resource: Thompson, Lee
Survey Sent / Completed: Aug-04-2022 2:41 PM (CST) / Aug-04-2022 2:42 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Question: How would you rate the timeliness of the resolution of your issue?
Question: Was the problem or task resolved to your satisfaction?
Question: How would you rate the support representative's ability?
Question: How would you rate the support representative's professionalism?
Question: How satisfied were you with the overall service you received?
Question: Would you recommend us?
Question: Tell us about your experience
Response: Lee and Liam were awesome on this call