Gene & Jan Vogelgesang Customer Feedback

What our clients say

Receiving feedback from our customers and clients is awesome. We value their comments and suggestion. It is extremely valuable information that helps us continue to be the best providers to each and every client. After each service a client survey email is sent. We review every response with the highest regard. All feedback is shared with our staff to ensure the highest standards are met. The following are responses received from our wonderful clients and customers.

Details: Category: Customer Feedback; Published: August 16, 2022; Created: August 16, 2022; Last Updated: August 16, 2022

Survey Name: Ticket Completion Survey

Company Name: Eugene & Jan Vogelgesang

Ticket: T20220812.0007 - Remote Controlled Access to PC

Ticket Contact: Eugene Vogelgesang

Ticket Primary Resource: Saephan-Baltazar, Jessica

Survey Sent / Completed: Aug-16-2022 10:05 AM (CST) / Aug-16-2022 10:17 AM (CST)

Survey Score: 5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Everyone at Connecting Point is very professional and knowledgeable. Love your products and service. Jessica did a great job working on our computer and keeping us informed about what she was doing.