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What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback Kettman Heating Quickbook Support

Survey Name:             Ticket Completion Survey

Company Name:              Kettman Heating & Plumbing Inc

Ticket:                  T20220810.0010 - Quickbooks issues

Ticket Contact:          Samantha Lenhart

Ticket Primary Resource: Bogle, Liam

Survey Sent / Completed: Aug-15-2022 2:53 PM (CST) / Aug-15-2022 3:52 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Danielle and Liam were both great to deal with their response time was quick, and Liam resolved the issue within a timely manner and did extra precautionary checks to ensure we do not have this issue again, very happy with the service all around.

Details
Category: Customer Feedback