What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback Upgrade to Win 11, Office & Anti Virus

Survey Name:             Ticket Completion Survey

Company Name:              Greg Sarver

Ticket:                  T20221111.0001 - SO #63823 Standard config (update to Win 11); install Office  & AV Defender

Ticket Contact:          Greg Sarver

Ticket Primary Resource: Staats, Matt

Survey Sent / Completed: Nov-14-2022 4:10 PM (CST) / Nov-21-2022 12:29 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: We were purchasing a new laptop / printer - the sales representative was very informative & knowledgeable. The entire process was timely & enjoyable. We are very happy with our purchase.

Details
Category: Customer Feedback