Customer Feedback Mark Jones New Notebook Configuration

What our clients say

Receiving feedback from our customers and clients is awesome. We value their comments and suggestion. It is extremely valuable information that helps us continue to be the best providers to each and every client. After each service a client survey email is sent. We review every response with the highest regard. All feedback is shared with our staff to ensure the highest standards are met. The following are responses received from our wonderful clients and customers.

Survey Name: Ticket Completion Survey

Company Name: Mark A. Jones

Ticket: T20230117.0012 - SO# 64038 - Mark A. Jones - New Notebook Configuration

Ticket Contact: Mark A. Jones

Ticket Primary Resource: Staats, Matt

Survey Sent / Completed: Jan-24-2023 11:35 AM (CST) / Jan-24-2023 8:10 PM (CST)

Survey Score: 5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: I was in need of a new computer and was interested in a laptop. All of the employees I interacted with were perfect examples of professional people. They represented and set up the equipment I purchased with utmost professionalism. I am extremely satisfied with the service I received and feel confident they can help me with any issues and future needs.

Details: Last Updated: January 25 2023