Subject: Survey Results: Ticket Completion Survey - Gail Sessler (Gail Sessler)
Survey Name: Ticket Completion Survey
Company Name: Gail Sessler
Ticket: T20230316.0008 - Retrieve data
Ticket Contact: Gail Sessler
Ticket Primary Resource: Staats, Matt
Survey Sent / Completed: Apr-27-2023 2:09 PM (CST) / Apr-27-2023 7:00 PM (CST)
Survey Score: 4.83 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Question: How would you rate the timeliness of the resolution of your issue?
Question: Was the problem or task resolved to your satisfaction?
Question: How would you rate the support representative's ability?
Question: How would you rate the support representative's professionalism?
Question: How satisfied were you with the overall service you received?
Question: Would you recommend us?
Question: Tell us about your experience
Response: The need to retrieve data from a thumb drive that crashed. Service had to go out of store, but was very satisfied. Matt continually called and kept me informed of the process. Matt did a great job in helping me out. Thank you connecting point.