Subject: Survey Results: Ticket Completion Survey - Brian Szuda (Brian Szuda)
Survey Name: Ticket Completion Survey
Company Name: Brian Szuda
Ticket: T20231213.0015 - Reinstall AV Def
Ticket Contact: Brian Szuda
Ticket Primary Resource: Dose, Jon
Survey Sent / Completed: Dec-15-2023 11:11 AM (CST) / Dec-15-2023 12:31 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: I was extremely pleased. Everything went exactly as I hoped, and my laptop is now fully protected from viruses and spyware. Thank you and Merry Christmas.