Subject: Survey Results: Ticket Completion Survey - IL Valley Food Pantry (Mary Jo Credi)
Survey Name: Ticket Completion Survey
Company Name: IL Valley Food Pantry
Ticket: T20240202.0001 - Illinois Valley Food Pantry - Website Maintenance Contract 11-6-23 - 11-5-24
Ticket Contact: Mary Jo Credi
Ticket Primary Resource: Grady, Sue
Survey Sent / Completed: Feb-02-2024 10:03 AM (CST) / Feb-07-2024 1:14 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Sue Grady was wonderful. She did a fantastic job creating the Illinois Valley Food Pantry's new website. She was also very patient with my delays with getting back to her in a timely manner due to my schedule. She was thorough with explanations and made sure I understood everything she discussed with me. She also had great ideas to help with our website design. Thank you Sue for all your hard work and dedication!