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What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback - Richard Mautino Memorial Library - Hardware-Software Needs Walkthrough

Subject: Survey Results: Ticket Completion Survey - Richard A. Mautino Memorial Library (Tari Sangston)

Survey Name:             Ticket Completion Survey

Company Name:              Richard A. Mautino Memorial Library

Ticket:                  T20240327.0006 - Walk through

Ticket Contact:          Tari Sangston

Ticket Primary Resource: Johnson, Devin

Survey Sent / Completed: Apr-08-2024 4:27 PM (CST) / Apr-09-2024 10:32 AM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: We have been using another company for a year now and the depth of knowledge and professionalism of Mr. Riva and his assistant made me believe that there is hope for our situation. Thank you so much.

Details
Category: Customer Feedback