Customer Feedback - Starved Rock Media - Server Refresh Phase 2 Final Migration

What our clients say

Receiving feedback from our customers and clients is awesome. We value their comments and suggestion. It is extremely valuable information that helps us continue to be the best providers to each and every client. After each service a client survey email is sent. We review every response with the highest regard. All feedback is shared with our staff to ensure the highest standards are met. The following are responses received from our wonderful clients and customers.

Subject: Survey Results: Ticket Completion Survey - Starved Rock Media (John Spencer)

Survey Name: Ticket Completion Survey

Company Name: Starved Rock Media

Ticket: T20240111.0026 - Server Refresh Phase 2 Final Migration SO#65300

Ticket Contact: John Spencer

Ticket Primary Resource: Bogle, Liam

Survey Sent / Completed: Apr-18-2024 9:00 AM (CST) / Apr-18-2024 9:26 AM (CST)

Survey Score: 5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: From the initial consultation with Nathan, to the final "fixes" with Liam, CPCC's team was professional, knowledgeable and responsive. We're very satisfied with the service and our new server.

Details: Category: Customer Feedback; Published: April 22, 2024; Created: April 22, 2024; Last Updated: April 22, 2024