Subject: Survey Results: Ticket Completion Survey - IL Valley Assoc of Realtors (Gail Pyszka)
Survey Name: Ticket Completion Survey
Company Name: IL Valley Assoc of Realtors
Ticket: T20240918.0015 - Email issues
Ticket Contact: Gail Pyszka
Ticket Primary Resource: Dose, Jon
Survey Sent / Completed: Sep-19-2024 1:33 PM (CST) / Sep-23-2024 9:59 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Jon Dose was awesome, he was very helpful & had a good sense of humor and was very clear on how to get the remote help to start & so much more! Super nice guy! You have a keeper there working for you guys, you should give him a raise :)