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What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback - Il Valley Assoc. of Realtors Email Issues

Subject: Survey Results: Ticket Completion Survey - IL Valley Assoc of Realtors (Gail Pyszka)

Survey Name:             Ticket Completion Survey

Company Name:              IL Valley Assoc of Realtors

Ticket:                  T20240918.0015 - Email issues

Ticket Contact:          Gail Pyszka

Ticket Primary Resource: Dose, Jon

Survey Sent / Completed: Sep-19-2024 1:33 PM (CST) / Sep-23-2024 9:59 AM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Jon Dose was awesome, he was very helpful & had a good sense of humor and was very clear on how to get the remote help to start & so much more!  Super nice guy!  You have a keeper there working for you guys, you should give him a raise :)

Details
Category: Customer Feedback