Customer Feedback - Il Valley Assoc. of Realtors Email Issues

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Subject: Survey Results: Ticket Completion Survey - IL Valley Assoc of Realtors (Gail Pyszka)

Survey Name: Ticket Completion Survey

Company Name: IL Valley Assoc of Realtors

Ticket: T20240918.0015 - Email issues

Ticket Contact: Gail Pyszka

Ticket Primary Resource: Dose, Jon

Survey Sent / Completed: Sep-19-2024 1:33 PM (CST) / Sep-23-2024 9:59 AM (CST)

Survey Score: 5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Jon Dose was awesome, he was very helpful & had a good sense of humor and was very clear on how to get the remote help to start & so much more! Super nice guy! You have a keeper there working for you guys, you should give him a raise :)

Details: Category: Customer Feedback; Published: September 23, 2024; Created: September 23, 2024; Last Updated: September 23, 2024