Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Jaegle Water Hauling
Ticket: T20210614.0007 - Issues with Excel
Ticket Contact: Bill Jaegle
Ticket Primary Resource: Labaj, Clayton
Survey Sent / Completed: Jun-15-2021 7:51 AM (CST) / Jun-15-2021 8:17 AM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: He took his time to help me get my excel and word statements showing up again. He waited for me to find the things he asked for. He explained a lot to me.