Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Judith Bartels
Ticket: T20220225.0009 - Standard Config; transfer data; install AV Defender (#62817)
Ticket Contact: Judith Bartels
Ticket Primary Resource: Bogle, Liam
Survey Sent / Completed: Mar-01-2022 12:27 PM (CST) / Mar-02-2022 2:30 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: My computer was hacked. I'm of older gen and not computer literate. I was treated with kindness, respect and taught how to handle situation in the future if needed.