Thank you for taking the time to provide us with valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.
Survey Name: Ticket Completion Survey
Company Name: Judith Bartels
Ticket: T20220317.0011 - Having sound problems - JSB checked in
Ticket Contact: Judith Bartels
Ticket Primary Resource: Saephan-Baltazar, Jessica
Survey Sent / Completed: Mar-29-2022 2:32 PM (CST) / Mar-29-2022 7:14 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: I am a senior citizen and I do not always understand terms etc about computer. That said Ken and Jessica were very patient with me when explanations were given and made sure I understood. I felt very comfortable this them and learned alot from them. I highly recommend doing business at Connecting point! service was great.