Customer Feedback - New HP Elite
Subject: Survey Results: Ticket Completion Survey - Carol Kelly (Carol Kelly)
Survey Name: Ticket Completion Survey
Company Name: Carol Kelly
Ticket: T20250411.0021 - SO# 66919 - Carol Kelly - New HP Elite X360 Notebook, Config & EDR
Ticket Contact: Carol Kelly
Ticket Primary Resource: Staats, Matt
Survey Sent / Completed: Apr-24-2025 3:00 PM (CST) / Apr-28-2025 12:38 PM (CST)
Survey Score: 5.00 out of 5.00
========== Survey Results ==========
Customer Feedback New HP Elite X360 Notebook, Config & EDR
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: My mother loves her new computer! Tom, Ken, Tricia, and whoever else was on the team to make this happen, I thank you. It's cool to see people who not only love what they do, they're good at it too!
