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Ticket:                  T20210226.0001 - servers not up after power outage

Ticket Contact:          Kodie Johnson

Ticket Primary Resource: Thompson, Lee

Survey Sent / Completed: Feb-26-2021 12:21 PM (CST) / Feb-26-2021 1:45 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Lee got us squared away first thing this morning and kept an open line of communication from start to end.

Details

Published: March 01, 2021

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