Thank you for taking the time to provide us valuable feedback regarding a recent service call or project that Connecting Point assisted you in. Please select your satisfaction scores below so that we may continue to improve our services.

Survey Name:             Ticket Completion Survey

Company Name:              Hi-Tech Electronic Prod & Mfg

Ticket:                  T20201111.0001 - update restart servers

Ticket Contact:          Michael Johnson

Ticket Primary Resource: Thompson, Lee

Survey Sent / Completed: Nov-23-2020 3:13 PM (CST) / Nov-23-2020 4:00 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Lee did a good job.

Details

Published: November 24, 2020

Hits: 1291