Subject: Survey Results: Ticket Completion Survey - City of Princeton-PowerPlant (Stephen McConnell)

Survey Name:             Ticket Completion Survey

Company Name:              City of Princeton-PowerPlant

Ticket:                  T20220608.0003 - Netgate Quarterly Updates

Ticket Contact:          Stephen McConnell

Ticket Primary Resource: Cote, Mario

Survey Sent / Completed: Jul-21-2022 9:25 AM (CST) / Jul-21-2022 11:18 AM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Great service and very professional!

Details

Published: July 21, 2022

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